I got the title for this post from chapter two of Guy Kawasaki’s book Enchantment.  Its not terribly poetic but it raises a good point.  We all have days when we are not particularly likable.  It takes effort and intentionality.
Mr. Kawasaki lays out 11 ways to achieve likability.  Some of them are listed in the graphic below.

Click here to watch a 9 minute interview by Michael Hyatt that focuses on the entire book.

Click here to view a webinar on likability (approximately 1 hour, registration required).  Click here to view the webinar slides.

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